We value the trust You place in Us. That’s why We insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about Our information gathering and dissemination practices.

THERAPYPLEXUS Private Limited (THERAPYPLEXUS), having its registered office address at FL6 SN30 / 13 Kumar Apartment, Wadgaon BK, Manik baug, Pune, Maharashtra, India, 411041.

THERAPYPLEXUS is committed to respecting the privacy of every person who shares information with it or whose information it receives. Your privacy is important to Us and We strive to take care and protect the information We receive from You to the best of Our ability.

This Privacy Policy applies to the collection, receipt, storage, usage, processing, disclosure, transfer and protection of your Personal Information when You use the RehabSure website available at URL: operated by THERAPYPLEXUS or mobile application of brand name “RehabSure” available for download at Google Play Store, operated by THERAPYPLEXUS or avail any Services offered by THERAPYPLEXUS through the Website or Application.

The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website, Application or Services and the terms ‘We’, ‘Us”, ‘Our’ and ‘THERAPYPLEXUS’ refer to THERAPYPLEXUS PRIVATE LIMITED.

The capitalized terms that are used but not defined in this Privacy Policy shall have the same meaning as in our Terms of Use.



  1. You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, by accessing the Website or Application or by otherwise providing Us Your Personal Information Yourself or through a Primary User or by making use of the Services provided by the Website or Application, You unconditionally signify Your (i) assent to the Privacy Policy, and (ii) consent to the Utilisation of your Personal Information in accordance with the provisions of this Privacy Policy.
  2. You acknowledge that You are providing Your Personal Information out of Your free will. If You use the Services on behalf of someone else (including but not limited to, Your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as Your employer), You represent that You are authorized by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to Our collection, use and disclosure of such individual’s or entity’s Personal Information as described in this Privacy Policy. Further, You hereby acknowledge that the Utilization of Your Personal Information by THERAPYPLEXUS is necessary for the purposes identified hereunder. You hereby consent that the Utilization of any Personal Information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to You.



  1. We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated.



In order to provide Services to You we might require You to voluntarily provide Us certain information that personally identifies You or Secondary Users related to You. You hereby consent to the collection of such information by THERAPYPLEXUS. The information that We may collect from You, about You or Secondary Users related to You, may include but are not limited to, the following:

  1. Patient/Caregiver/Doctor/Health Care Professional Name,
  2. Birth date/age,
  3. Gender,
  4. Address (including country and pin/postal code),
  5. Location information, including Your GPS location,
  6. Phone number/mobile number,
  7. Email address,
  8. Physical, physiological and mental health condition, provided by You and/or Your Healthcare Service provider or accessible from Your medical records,
  9. Personal medical records and history,
  10. User details as provided at the time of registration or thereafter,
  11. Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,
  12. User’s tracking Information such as, but not limited to the device ID, Google Advertising ID and Android ID,
  13. Any other information that is willingly shared by You. (collectively referred to as “Personal Information”).



The methods by which We collect Your Personal Information include but are not limited to the following:

  1. When You register on Our Website or Application,
  2. When You provide Your Personal Information to Us,
  3. During the course of Services provided to You by Us,
  4. When You use the features on Our Website or Application,
  5. Through Your device, once You have granted permissions to Our Application,
  6. By the use of cookies,
  7. We collect information that Your browser/app sends whenever You visit Our Website or Application, such as, the Log Data.




  1. To provide effective Services;
  2. To debug customer support related issues;
  3. To operate and improve the Website or Application;
  4. To contact You via phone, SMS, email or third-party communication services such as WhatsApp, etc. for appointments, technical issues, payment reminders, obtaining feedback and other security announcements;
  5. To send promotional and marketing emails from Us or any of Our channel partners via SMS, email, or third-party communication services such as WhatsApp, Facebook etc.;
  6. To build Your profile on the Website or Application;
  7. To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims;
  8. To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law.



  1. You hereby consent and authorize Us to publish feedback obtained by You on Our Website or Application.
  2. User’s financial information are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, User is advised to exercise discretion while saving the payment details.
  3. We are not responsible for the confidentiality, security or distribution of Your Personal Information by third-parties outside the scope of Our Agreement with such third-parties. Further, We shall not be responsible for any breach of security or for any actions of any third-parties or events that are beyond the reasonable control of Us including but not limited to, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.



Once You download and install Our Application, You may be prompted to grant certain permissions to allow the Application to perform certain actions on Your device. These actions include permission to:

  1. read/write/modify/delete data in relation to the Application on Your device’s storage;
  2. determine Your exact location from sources such as, but not limited to, GPS;
  3. view/access device information, including but not limited to the model number, IMEI number, operating system information and phone number of Your device;
  4. access device information including device identification number required to send notification/push notifications.



  1. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to You on the Website and/or Application.
  2. We may store temporary or permanent ‘cookies’ on Your computer/device to store certain data (that is not Sensitive Personal Data or Information). You can erase or choose to block these cookies from Your computer. You can configure Your computer’s browser to alert You when We attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website or Application.
  3. We do not control the use of Cookies by third parties.



  1. The security of Your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption, etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy, provided that such entities agree to abide by this Privacy Policy.


  1. During Your interactions with Us, it may happen that We provide/include links and hyperlinks of third-party websites not owned or managed by Us (“Third-party Websites”). It may also happen that You or other Users may include links and hyperlinks of Third-party Websites. The listing of such Third-Party Websites (by You, other Users or by Us) does not imply endorsement of such Third-party Websites by THERAPYPLEXUS Such Third-party Websites are governed by their own terms and conditions and when You access such Third-party Websites, You will be governed by the terms of such Third-party Websites. You must use Your own discretion while accessing or using Third-party Websites. We do not make any representations regarding the availability and performance of any of the Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites. We do not bear any liability arising out of Your use of Third-party Websites.



  1. RehabSure may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. RehabSure will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law.



To address any concerns or grievances that You may have regarding the processing of Your Personal Information. If You have any such grievances, please write to Our grievance officer at [email protected] and we will attempt to resolve Your issues in a timely manner.


Last Updated: 1st March 2021