FAQ
Frequently asked questions
Can’t find your answer? Email support@rehabsure.com or WhatsApp us.
Home visits in Pune
Which areas of Pune do you cover?
All areas of Pune and Pimpri-Chinchwad, including Kothrud, Baner, Aundh, Wakad, Hinjewadi, Kharadi, Viman Nagar, Hadapsar, Kondhwa and Katraj. If you are further out, ask about a custom package.
How long is each home session?
Treatment sessions last 30–45 minutes, depending on the condition. Neurological and pediatric sessions are 45 minutes.
What is “dual therapist support”?
One physiotherapist treats you at home, and a senior physiotherapist supervises the plan and reviews your progress every 7 days by teleconsultation, at no extra cost.
Do I pay per visit or in advance?
Either. You can pay after every visit, or pay in advance for a 7- or 15-day package at a lower per-visit fee.
How quickly can treatment start?
WhatsApp or call us and we will start your treatment as early as possible.
The RehabSure app & online sessions
What do I need to get started with the RehabSure app?
A smartphone, a good internet connection, a spot to place your device, and a well-lit open space to do your exercises.
What is the fee per session?
Our fee per session is lower than most large rehabilitation centres and other online physiotherapy providers. You’ll find current prices and offers in the payment section of the app.
What is the difference between a free session and a paid session?
We may offer the first consultation free. The quality is the same; the free session is limited to 30 minutes.
How long does each session last?
Most sessions last 30–45 minutes, depending on the patient and their condition.
Is it secure?
Yes. We respect your privacy and never share your information. Chat and video calls are encrypted and calls are not recorded on our server.
Can I choose my therapist?
Not in the app — it assigns the best available therapist for you. Our team is highly qualified and experienced.
Can I change my current therapist?
Yes. Write to us at support@rehabsure.com.
Can I get a refund?
We refund any unused advance fees when you cancel the service. To ask for a refund of an advance, write to support@rehabsure.com; we process the unused amount to your bank account within 7–10 days.
If a session could not be delivered properly because of a technical problem (poor network, unable to connect with the therapist), write to us and we will refund the amount or credit it back to your app wallet once our internal check confirms the problem.
If we find no technical error, sessions already taken are not refunded.